Someone I know is struggling with a gaming problem — how can I help?

Start by speaking with them with empathy and without judgment. Encourage them to contact pkok's support team — via live chat or by email at support@pkok.mom. Our team will confidentially help activate self-exclusion and other available tools.

For ages 21+ only

Responsible Gaming at pkok — Protect Yourself

Gaming is for fun — not for stress. pkok is committed to helping you enjoy within safe limits.

What Responsible Gaming Is and Why It Matters

Online gaming can be a great source of entertainment — when enjoyed consciously and within defined limits. pkok believes every player has the right to a safe, transparent, and enjoyable gaming experience. That is why we have placed responsible gaming at the core of our platform from the very start.

Responsible gaming means maintaining full control over your time and money. It does not mean you cannot play — it means you play with awareness, keep entertainment as the top priority, and never game at the expense of your financial or mental well-being.

At pkok, we provide tools and features that help you monitor and control your gaming activity. Our support team is available 24/7 at your side — in Bengali and English.

Remember: Gaming is never a substitute for income. It is simply a form of entertainment. Never bet more than you can afford to lose, and never use money set aside for essential expenses to game.

21+ Age Requirement — Strictly Enforced

If anyone under 18 lives in your household, please make sure they cannot access your account or device. Keep your password secure and make it a habit to log out.

Our Tools to Keep You Safe

Set Deposit Limits

You decide how much to deposit per day, week, or month. Once a limit is set, it takes effect immediately. A delay period applies when increasing a limit — so you do not make decisions in the heat of the moment.

Session Time-Out

Use the option to automatically end your session after a set period. Keep your account temporarily closed for 24 hours, 72 hours, or 30 days — this helps you take a break and come back refreshed.

Self-Exclusion

If you feel gaming is having a negative impact on your life, use the self-exclusion option. Activating it will close your account for a set period or permanently.

Gaming History Review

You can view your account's transaction and play history at any time. This helps you understand your own habits and make changes if needed.

24/7 Support Team

pkok's support team is available 24 hours a day, 7 days a week via live chat and email in Bengali and English. Reach out to us with any question related to responsible gaming.

Bet Limit Controls

Set a limit on how much you wager per session or per game. This limit acts as an important safeguard for your financial security.

Warning Signs of Problematic Gaming

Read the signs below carefully to understand whether gaming is becoming a problem. If one or more of these applies to you, please contact pkok's support team.

You keep playing repeatedly to try to recover money you have lost ("chasing losses").
You are prioritising gaming over family, friends, or work.
You have tried to stop gaming repeatedly but have not been able to.
You are lying to family or people close to you about your gaming habits.
You are using money set aside for essential expenses such as rent, food, or medicine to game.
You feel anxious, irritable, or restless when you are not gaming.
Gaming is having a negative effect on your sleep, eating, or social life.

If these signs apply to you: please stop gaming temporarily or permanently and talk to someone you trust. pkok's support team will help you activate self-exclusion.

Practical Tips for Safe Gaming

Set a budget

Set a fixed monthly gaming budget that you can comfortably afford. Make a firm decision not to exceed that limit and enforce it by setting a deposit limit.

Stick to a time limit

Decide on a time limit before you start gaming. Use the time-out feature to avoid the tendency to play for long stretches at a time. Take regular breaks.

Play for fun

Always view gaming as entertainment — not as a source of income. Focus on the enjoyment of playing rather than the expectation of winning. This mindset will keep you in a healthy place.

Let people close to you know

Let family or trusted friends know that you play online games and ask whether they can keep an eye on you. It is an effective way to stay accountable.

Get Support — We Are Always Here

Contact us directly to use pkok's responsible gaming tools or to share any concerns. Our team will be by your side confidentially and with understanding.

Ways to Contact Us

Live Chat Talk directly in Bengali with our support representative, 24/7.

Email [email protected] — write to us in Bengali or English, whichever you prefer.

Support Hours Seven days a week, twenty-four hours a day — we are always ready.

To activate self-exclusion, a deposit limit, or a time-out, start a live chat and type "Responsible Gaming Support" — our representative will walk you through the entire process step by step.

Frequently Asked Questions about Responsible Gaming

Log in to your pkok account, go to Account Settings, and navigate to the "Responsible Gaming" section where you can set daily, weekly, or monthly deposit limits. A reflection period applies when increasing a limit — decreasing it takes effect immediately. If you have any trouble, contact us via live chat.

Yes. When you activate self-exclusion, your existing account balance is kept secure. Once the exclusion period ends, or after completing a specific process through the support team, you will be able to withdraw your balance.

A time-out is a temporary break — usually from 24 hours up to 30 days. While it is active, you cannot play games or make deposits. Self-exclusion is longer-term — at least several months or permanent. If you feel gaming is becoming addictive, self-exclusion is the right step.

No, not at all. pkok is strictly for those aged 21 and above. Accounts belonging to underage users are closed immediately and any deposited funds are returned. Providing false information during age verification is a direct violation of pkok's rules.

Start by speaking with them with empathy and without judgment. Encourage them to contact pkok's support team — via live chat or by email at [email protected]. Our team will confidentially help activate self-exclusion and other available tools.

No. As soon as self-exclusion is activated, pkok stops all bonus and promotional communications to you. We want your well-being to be the top priority.

Play with enjoyment, within limits

Let gaming at pkok be a part of your entertainment — not a burden. Join our safe platform today.