Your Privacy Is Our Responsibility

1 Introduction & Scope

pkok is a safe and reliable online gaming platform for Bengali-speaking users in Bangladesh. We believe that protecting your personal information is a fundamental right and ensuring it is one of our primary responsibilities.

This privacy policy ("Policy") explains how pkok collects, stores, uses, and protects your personal information. This policy applies to pkok's website, mobile version, and all associated services.

By creating an account, logging in, or using any service on our platform, you will be considered to have read, understood, and agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

pkok collects information in various ways. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or manage your account, the information you provide directly includes:

• Full name and username
• Date of birth (for age verification — only those aged 21+ may register)
• Email address and mobile number
• Password (always stored in encrypted form)
• Payment information (bKash, Nagad, or Rocket account number)
• Documents required for identity verification

2.2 Automatically Collected Information

When you browse our website or use the platform, some information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Page views, session duration, and click patterns
• Referring URL (referrer information)
• Data collected through cookies and similar tracking technologies

2.3 Transaction and Gaming Information

Information related to activity carried out on your pkok account:

• Deposit and withdrawal history (method, amount, and date)
• Play history and betting details
• Bonus claims and wagering activity
• Records of communication with customer support

3 Purpose of Using Information

pkok uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Enabling account creation and management
• Processing deposits and withdrawals — via bKash, Nagad, and Rocket
• Ensuring delivery of gaming services and bonuses
• Providing 24/7 customer support
• Identifying and resolving technical issues

3.2 Identity Verification and Security

• Verifying user age (21+ is mandatory)
• Account security and fraud prevention
• Compliance with anti-money laundering (AML) policy
• Detecting and preventing multiple accounts

3.3 Improved User Experience

• Customizing the platform according to your preferences
• Sending relevant promotional offers (subject to your consent)
• Providing responsible gaming tools and alerts
• Measuring and improving platform performance

4 Information Sharing and Disclosure

pkok never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted technology and payment partners who assist in operating our services receive only the minimum information necessary for their work. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

When disclosure of information is required under applicable law in Bangladesh or by court order, pkok will comply with that legal obligation. In such cases we will endeavor to notify you in advance where possible, unless prohibited by law.

4.3 Business Changes

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. However, equivalent protections under this privacy policy will continue to apply.

5 Information Security Measures

pkok uses industry-standard technology and practices to keep your information secure.

5.1 Technical Security

• SSL/TLS Encryption: All data transmission between our website and servers is protected by SSL encryption.
• Password Hashing: Your password is always stored in an encrypted hash form; never in plain readable form.
• Secure Payment Gateway: All financial transactions are conducted through encrypted channels.
• Firewall and Intrusion Detection: Our servers are under continuous monitoring.

5.2 Administrative Security

• Access to sensitive information is restricted to authorized personnel only.
• Regular security audits and vulnerability assessments are conducted.
• All staff are trained on data protection.

5.3 Data Breach Response

In the event of a data breach, pkok will promptly notify affected users and take the necessary remedial action. We are committed to preventing recurrence of such incidents.

6 Cookies & Tracking Technologies

The pkok website uses cookies and similar technologies that enhance your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to measure and improve platform usage.

6.2 Cookie Control

You can reject non-essential cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly.

7 Data Retention Period

pkok does not retain any information beyond the period required. The following policy is followed in determining data retention periods:

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Retained for the period required by financial regulatory requirements.
• Closed Account Information: After account closure, the minimum information required to meet legal obligations is retained.
• Marketing Communications: You may unsubscribe from marketing communications at any time and that information will be deleted promptly.

8 Your Rights

As a user of the pkok platform, you have the following rights over your personal information:

8.1 Access and Portability

You may request a copy of the information we hold about you at any time. We will provide the information in a structured, commonly used, and machine-readable format.

8.2 Correction

If your information is incorrect or incomplete, you may request a correction. We will update the information as soon as possible.

8.3 Deletion ("Right to Be Forgotten")

In certain circumstances you may request deletion of your information. However, we may be obliged to retain some information due to legal or regulatory requirements.

8.4 Objection to Processing

You may object at any time to your information being used for marketing purposes. Such requests will be actioned promptly.

9 Children's Privacy

pkok's services are intended only for those aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is in place at the time of registration.

If we become aware that information has been collected from a person under the age of 21, that information will be deleted immediately and the associated account will be suspended.

10 Policy Changes

pkok may update this privacy policy from time to time. For any significant changes, we will take the following steps:

• The updated policy will be published on the website.
• For significant changes, a notification will be sent to the registered email address.
• The date of the change will be clearly noted on this page.

If you continue using the pkok platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

We aim to respond to any privacy-related request from you promptly and with care. Protecting your information at pkok is an unwavering commitment on our part.